FAQs
Subscription Box FAQs
How does the Biggers Box work?
Biggers Box is a weekly produce and food delivery box. Every week our annual members receive an email on Thursday letting them know the new menu is now open for ordering. From Thursday to Sunday, members are able to shop our extensive menu of local fruits, veggies, baked goods, meats, artisan products, beverages and more. During this period the website will allow you to add items to your cart and checkout. Then, each week on Tuesday, your fresh Biggers Box will be delivered.
What is the membership fee?
Before your can place your initial order, an annual membership fee of $19.00 will be charged. This fee is designated to cover administrative expenses and account management costs. Once the membership fee is paid for the year, you will only be charged each time you place an order! Think of this like your big box club annual membership fee. This fee is non-refundable.
Is there a contract?
No! There is no contract involved. You pay a one time, non refundable yearly membership fee of $19.
How often do I have to order?
As often as you would like to! There are no requirements for how frequently you need to order. We understand that summers get busy, and you may not always need a box each week. There is nothing you need to do if you don't need a box; simply don't place an order. But be sure to check out our menu the following week!
Is there a minimum order price?
Yes, order minimums are $34.99.
When do you deliver?
Currently the Biggers Boxes are delivered on Tuesdays each week during our produce season. You will receive an email each morning of your delivery. We highly recommend leaving a cooler with ice packs for any cold items on your porch if you will not be home. We can try to leave ice packs in your box, but those only last so long in the Wilmington summer heat.
Our produce season is from Mid-March through October. Inventory for Biggers Box deliveries will be limited or not available outside of that time period. So, yes it is an annual membership, but we do not do deliveries all year long. Your membership will carry over for 12 calendar months from the date you sign up into our next season.
What if I need to make a change to my order but have missed the deadline?
If you leave something out of your order and want to order more, you can place a second order and it will not have to reach the $34.99 minimum. If you mistakenly ordered a product please contact us to remove from your order.
What about the weather? Where will my box be left?
Unless you mention to us otherwise, your Biggers Box will be left on your front doorstep. On delivery day, if you will not be home, we recommend leaving a cooler with ice packs on your porch for cold items. The Wilmington summer months get hot and we don't want your products to go bad if you can't be there when we drop by. It is especially important if you have ordered any meat or dairy products. In the event of unsafe weather we will send out an email informing you of a postponed delivery date. For the most up to date information make sure you are subscribed to the Biggers Box email list.
What if I don't receive the menu email each week?
It is important you are getting our regular emails to keep you informed on your orders. If you are not getting our emails please check your spam folder and then contact us and we will help you get it sorted out.
What if I get bad produce?
Mistakes happen. If you get produce that has gone bad or you are not satisfied, please contact us using the form below, or call us at 910-262-2990, and we will make it right! We do ask that you please take photos of unsatisfactory items and send to us so we can improve.
What can be delivered in the Biggers Box?
Due to the nature of farming and supporting local food sources, our menu changes each week. We have a wide range of products from fresh fruits and veggies, to dairy products, to local meats and much more. Each week the menu will be updated to show the availability of products. Feel free to browse the menu here on the site (reminder- you are only able to add items to your cart from Thursday - Sunday). Contact us with any questions or concerns of the weekly menu, but generally, if you don't see it on the menu, we don't have it that week.
When will my area be available for delivery?
If you entered a Zip Code that is not in our delivery area don't fret! As we refine the Biggers Box and make it better, we will quickly add more zip codes. When we open your zip code for delivery we will send out an email notification to let you know. It is important that you are subscribed to the email notifications to receive any updates.
Local Biggers Market FAQs
When are the local markets open?
Biggers Market on Market St. opens Mid-March to December 22nd each year.
Biggers Market on Carolina Beach Rd. Opens April to the end of October.
Are there other activities at the market?
Yes!
We have live music every weekend (Subject to weather)
Fridays, 5-8
Saturdays, 12-3 & 4-7
Sundays, 12-3 & 3:30-6:30
Come enjoy the Biggers Backyard Bar, refreshing local brews on tap!
Friday, 4-8
Saturday, 12-8
Sunday, 12-7
When will my area be available for delivery?
If you entered a Zip Code that is not in our delivery area don't fret! As we refine the Biggers Box and make it better, we will quickly add more zip codes. When we open your zip code for delivery we will send out an email notification to let you know. It is important that you are subscribed to the email notifications to receive any updates.
What happend to Port City Produce?
"Port City Produce" is now "Biggers Market"
Don't worry though, yes it's a new name, new location, but same people!